Full panoramic profiles for foreign trade customers — a powerful tool for overseas customer management
A customer management center designed for the characteristics of foreign trade customers, with trade-specific fields such as company qualifications, purchasing history, payment preferences, shipping methods and risk ratings. Multilingual communication logs and time-zone display all included.
Master overseas customer profiles, follow-up records and opportunity conversion at a glance
End-to-end capabilities covering your entire business process
Company, owner, address, bank info and payment methods, purpose-built for foreign trade.
Automatic ABCD grading by purchase volume, payment timeliness and years of cooperation.
See the customer's time zone at a glance — no more scheduling confusion.
Customers belong to a salesperson; public/private pool rules avoid order clashes and wasted resources.
Analyze customers' order history, product preferences and peak/off-season trends.
Intelligently identify customer activity, churn risk and potential opportunities.
Flexibly adapts to different business models
Centrally manage customers, contacts, orders and follow-ups for efficient team collaboration.
Manage customers grouped by region/language, so regional managers keep the full picture.
Manage overseas agent profiles, authorized regions and annual quotas.
From profile creation to after-sales nurturing, digital collaboration across the full customer lifecycle
Capture full panoramic profiles of overseas customers — company, contacts, decision chain, purchasing preferences and more
Email, WhatsApp, calls and visits automatically aggregate into the customer timeline, visible to all
Inquiry → quote → contract → order, a standardized funnel that advances customer conversion
Regular follow-ups, holiday greetings and new-product pushes reactivate dormant customers and boost repurchase
Enterprise-grade architecture — secure, stable and scalable
Unify customer conversations from email, WhatsApp, calls, WeCom and more into the profile
Automatically detect a customer's language and time zone, triggering follow-up tasks and reminders by local working hours
Auto-tag based on transaction history, estimate purchase cycles and identify at-risk churning customers
Native iOS / Android apps let you look up customers and log follow-ups on the spot during trips and trade shows
Multi-tenant architecture with customer ownership and follow-up records logged, preventing order clashes and information leaks
Seamlessly integrate with website inquiry forms, ad platforms, and ERP order/finance systems
Tangible business value
Customers are bound to the company account, transferable in one click when a salesperson leaves.
Complete profiles + order history make your communication appear professional and reliable.
Sales, merchandisers and documentation staff share one unified customer view.
Customer ABCD tiering + value analysis tilt resources toward Grade A customers.
Questions you may have
Yes. Customer profiles support 12 languages in parallel, including Chinese and English; customer names, addresses and notes are stored in their local language; during communication the system automatically pushes localized templates and reminders in the customer's language.
Customer ownership is strictly isolated, with all follow-up records, emails and quotes audited end to end; transferring a departing salesperson's customers requires approval; new customers are auto-deduplicated and the system alerts on clashes, stopping them at the source.
Supported. Customer conversations from communication tools such as WhatsApp Business, corporate email and WeCom sync automatically to the timeline of the corresponding customer profile, so salespeople see the full omnichannel history at a glance.
Yes. With native iOS and Android apps, salespeople can look up customer profiles, log follow-ups and upload business-card photos on the spot at trade shows, on trips and during customer visits, with data synced to the cloud in real time.
Yes. With REST API + Webhook event subscriptions, customer profiles are automatically linked to orders, receivables and export documents; integration with common ERPs (Yonyou, Kingdee, SAP) is typically completed in 3-5 working days.
The standard edition works out of the box, with account activation and initial setup done in 30 minutes; custom development typically takes 2-6 weeks. For a detailed quote, call our hotline 400-003-2253, and we will tailor a plan based on your team size and business complexity.
Dedicated 1-on-1 consultant service to tailor a Customer Center solution for you