Value scoring, ABC tiers & differentiated policies — steer resources precisely
Score customers automatically across multiple dimensions — annual purchase value, purchase frequency, payment punctuality, partnership length and more — to assign them to grade A, B or C. Bind differentiated pricing, terms, service and resource strategies to each grade, with dynamic up/down-grading as the business evolves, so limited resources flow to your highest-value customers.
Customer grades, value scores and differentiated policies at a glance
From scoring to differentiated operations, around customer value
Weight metrics such as annual purchase value, purchase frequency, payment punctuality, partnership length and credit record to make each customer's value crystal clear.
Customers are assigned to grade A, B or C by value score, with grade count and thresholds fully customizable — no more manual, gut-feel rating.
Bind each grade to its own pricing discounts, credit limit, payment terms and service-response level; once graded, the matching policy applies automatically.
Value scores are recomputed on a cycle; customers auto-upgrade or downgrade as they cross thresholds, with alerts pushed to the responsible salesperson.
Scoring dimensions, weights, grades and thresholds are all configured visually; different business lines or regions can run their own grading models, no coding needed.
Visualize customer counts, contribution share and up/downgrade trends per grade, helping managers see customer structure and where resources should go.
Flexibly adapts to different business models
Surface your grade-A customers and prioritize top salespeople, dedicated terms and service — focus on the accounts that contribute the most.
Match each grade to its own pricing and follow-up cadence — cultivate high-value accounts deeply and run lower-value ones in a standardized way.
A sustained drop in value score triggers a downgrade alert, flagging at-risk key accounts early so you can act and win them back.
A closed loop from rule setup to differentiated operations
Set scoring dimensions, weights, grade count and up/down-grade thresholds to define the grading model
The system aggregates purchase, payment and partnership data and computes each customer's value score by the rules
Customers are sorted into grade A, B or C by value score, each bound to its differentiated policy and resources
Scores are recomputed periodically, auto up/downgrading with alerts, so each customer type is followed up differently
Questions you may have
Grading uses multi-dimensional weighted scoring across metrics such as annual purchase value, purchase frequency, payment punctuality, partnership length and credit record. The system computes a value score and assigns each customer to grade A, B or C; rules are fully customizable, with no manual guesswork.
Yes. Each grade can be bound to its own pricing discounts, credit limit, payment terms, service-response level and resource-allocation strategy. Once a customer is graded, the matching policy applies automatically, steering limited resources toward your highest-value customers.
Yes. The system recomputes value scores on a set cycle and automatically upgrades or downgrades customers when they cross a threshold, pushing an alert to the responsible salesperson so the grade always reflects each customer's latest real value.
Yes. Scoring dimensions, weights, grade count and thresholds are all configured visually, and different business lines or regions can use different grading models. After a rule change, the system re-grades under the new rules with no development required.
Dedicated 1-on-1 consultant service — see Customer Grading and the full Customer Center flow in action