An order middle-platform integrating ordering, payment, fulfillment and after-sales
From order placement and aggregated payment to order splitting and merging, shipping, self-pickup and refund/address change, Orders links multiple warehouses, multiple stores and third-party logistics, paired with anti-fraud and multi-currency settlement, making end-to-end fulfillment timeliness fully visible.
Ordering, payment, shipping and refunds on one screen — the real workspace of an order-operations manager
Complete capabilities across the entire order lifecycle
Six visualized steps — order / pay / pick / ship / receive / review — with automatic alerts when a node times out.
One-stop checkout for WeChat Pay / Alipay / UnionPay / Apple Pay / bank card / Stripe / PayPal.
Smart splitting by warehouse, category and shipping method; multiple orders from the same customer can be merged for shipping to save freight.
Freely combine multiple fulfillment methods — third-party e-waybills, local delivery, in-store self-pickup and overseas consolidation.
Visually configure order approval flows; unshipped orders support instant refund, and shipped orders auto re-dispatch the logistics waybill on address change.
Real-time detection and interception of abnormal IPs, bulk ordering, fake addresses and coupon-abuse behavior, keeping orders cleaner.
Flexibly adapted to different business models
Big sales such as Double 11 and 618 support ten-thousand-level TPS ordering, with payment throttling and stock deduction preventing oversell.
Smart order routing to the nearest warehouse / optimal courier, hybrid fulfillment with in-store self-pickup + same-city flash delivery.
Multi-currency settlement, overseas payment channels, tax splitting and customs-declaration fields completed in one stop.
From order placement to receipt, order fulfillment flows in a standardized way
The user submits the order, stock is reserved and deducted, and coupons / points / stored value are deducted in sync
Aggregate multiple payment channels; the payment-success event triggers risk control and shipping orchestration
Smart routing to the nearest warehouse / store, with WMS picking and packing integrated with e-waybills
Real-time logistics-tracking feedback + receipt notification, automatically triggering the review / after-sales window
Big-tech-grade tech stack, enterprise-grade stability
Multi-dimensional splitting and merging by warehouse / category / shipping method / customer, saving 8–15% on freight
A unified checkout for 12+ domestic and overseas payment channels, automatically falling back to a backup channel on failure
Event-driven + message-queue peak shaving, ensuring stable shipping under ten-thousand-level TPS ordering
Visually drag-and-drop approval nodes, routing different flows by amount / customer / channel, fully traceable
Device fingerprint + behavior trace + blacklist database joint defense, intercepting abnormal orders in real time
Real-time exchange-rate settlement for 30+ currencies + customs-field mapping, one-stop fulfillment for cross-border orders
Real, tangible business value
Smart routing + multi-warehouse outbound cut average order fulfillment time from 72h to 36h.
Aggregated payment + failure fallback lift overall payment success rate by 6–9 percentage points.
Front-loaded risk control + refund automation cut refund complaints / customer complaints by more than 30% year over year.
Orders, payment ledgers and logistics waybills link with the ERP, halving the financial month-end closing time.
Questions you may care about
Out of the box it supports WeChat Pay, Alipay, UnionPay, Apple Pay, quick bank-card pay and corporate online banking; overseas it supports Stripe, PayPal, Adyen, Airwallex and more. Once the merchant provides the merchant ID / app ID, we complete integration and joint debugging within 1–2 days, including failure fallback, reconciliation order-pulling and exception order patching.
The system configures timeout rules separately by order type (30 minutes for regular orders, 5 minutes for flash sales, deposit period for presales, etc.); on expiry it automatically closes the order and releases reserved stock and promotional resources. It also provides automatic payment-reminder SMS / official-account reminders "5 minutes before timeout".
Splitting rules execute by warehouse affiliation, category (e.g. fresh goods form a separate order), shipping method (land / air) and export-declaration combinations; merging rules combine by customer, delivery address and outbound time window. Thresholds and priorities can be visually configured in the admin panel.
Unpaid / unshipped orders use automatic refunds, with funds usually returned via the original route within 1–3 business days; shipped orders follow a configurable approval flow by amount, customer and refund reason. Ordinary support staff can handle small instant refunds (e.g. within ¥500), while large amounts go through a traceable second-level approval.
The system supports automatic calculation of VAT, consumption tax and tariffs by destination-country rules, providing customs HS Code and personal ID fields (ID card / customs registration code), integrating with international logistics providers such as Cainiao / SF International / DHL, with e-invoices meeting IRS, HMRC, EU and other regulatory requirements.
Yes. Orders provides a standard OpenAPI and event Webhooks, supporting bidirectional order and shipping sync with ERPs such as Kingdee / UFIDA / SAP / Oracle, and can also integrate with OMS systems such as Wanliniu / Wangdiantong / Jushuitan, ensuring order and inventory data consistency.
One-on-one service from a dedicated consultant to tailor an Orders rollout plan for you