An AI-driven omnichannel communication hub—one workspace handles every customer message
Unify conversations from WhatsApp, email, WeCom, website live chat, mini programs, Facebook, Instagram, and more. AI smart reply, auto translation, script recommendation, and sentiment detection are ready at your fingertips, letting one rep do the work of three and cutting response time from hours to seconds.
Unified omnichannel customer conversations with real-time AI assistance
Large language models + enterprise corpus—AI that truly understands your business
Aggregate messages from WhatsApp, email, WeCom, website live chat, mini programs, and FB/IG—handle every conversation in one interface.
Built on your enterprise knowledge base + large models to understand customer intent—bots answer common questions automatically while staff step in for complex ones.
Capture your team's best scripts into a knowledge base and apply them with one click by keyword; AI recommends the next line in real time based on context.
Two-way translation across 100+ languages—when customers write in English, French, Spanish, or Arabic, everything is converted to your language for reading and replying.
Open a conversation to see the customer's ERP record—order history, quotes, complaint tickets, and receivables all at a glance.
AI detects emotions such as anger, anxiety, and satisfaction, automatically escalating high-risk conversations to supervisors.
Conversations are auto-assigned by product line, customer ownership, shift, and workload—minority-language customers are routed to reps who speak their language first.
AI automatically distills conversation highlights—customer intent, action items, key commitments—generating a follow-up memo in one second.
Multi-dimensional QA on first response time, conversation duration, resolution rate, and satisfaction; leaderboards fire up team spirit.
Full coverage from pre-sales to post-sales
No one to answer late-night inquiries because of time zones? The AI bot is on standby 24 hours a day, answering questions automatically and capturing leads for reps to follow up in the morning.
Reps don't speak the language? Customer messages are auto-translated to your language, and replies are auto-translated to the customer's mother tongue—closing deals without barriers.
When a customer asks "where is my order," the AI pulls the tracking number, current location, and estimated arrival time directly from the ERP to reply.
The instant AI detects customer anger, it alerts the supervisor—someone steps in for high-risk customers within 10 minutes, avoiding bad reviews and churn.
With script recommendations + customer profiles + AI suggestions, even new reps can deliver responses at the level of seasoned colleagues.
Supervisors move from spot checks to full coverage—AI automatically scans for sensitive words, non-compliant commitments, and response timeliness, surfacing compliance risks early.
From visitor intake to customer retention—full conversation automation
Customer messages from website/mini program/Douyin/WeCom/WhatsApp converge in one place
Large models recognize intent and reply automatically, escalating complex questions to staff
Route customers to the best-fit agent by skill/language/region/workload
Full transcripts auto-filed to the customer record; convert to opportunity/ticket with one click
Enterprise-grade architecture—secure, stable, and scalable
Website/mini program/App/Douyin/WeCom/WhatsApp/email in one workspace
Large models + enterprise knowledge base, with dual auto-answer and script-recommendation modes
Multi-dimensional routing by skill/language/region/workload/priority
The conversation window shows the customer's record, orders, and chat history in real time
Multi-dimensional reports on response time/resolution rate/customer ratings/sensitive-word monitoring
All conversations encrypted and archived in the cloud for compliance audits and handover when staff leave
Real, tangible business value
Bots take the first pass, staff follow—first response drops from hours to seconds, transforming the customer waiting experience.
Bots self-serve 80% of common questions while reps focus on the 20% of complex scenarios—doubling productivity.
Real-time translation across 100+ languages—trade firms expanding into minority-language markets no longer depend on senior reps.
Every conversation is traceable, analyzable, and scorable—service quality moves from gut feel to data.
Questions you may have
Website live chat, WeChat Official Accounts, mini programs, WeCom, WhatsApp, Facebook Messenger, Douyin DMs, in-app IM, and email can all be connected; messages from all channels enter one agent workspace, with customer records and chat history auto-linked—agents never need to switch tools.
The system integrates mainstream large models (GPT-4 / ERNIE Bot / Tongyi Qianwen / DeepSeek), with the option of cloud or on-prem models per your needs; your enterprise knowledge base (FAQs, product manuals, SOPs) is fed in via RAG so the AI truly understands your business, delivering accuracy far above generic models.
We support AI-first mode (AI handles 60% of simple inquiries, complex questions auto-transfer to staff), human-first mode (AI only does script recommendation), and hybrid mode (switch by business hours); transfers to staff carry the full conversation context, so agents never repeat questions—a seamless experience.
All conversations are encrypted and archived in the cloud, retained for 3 years by default, extendable to 7 years or permanently per your compliance needs; when staff leave, their customer conversations can be transferred to a successor with one click; administrators can full-text search and export for audit, with automatic alerts triggered by sensitive words.
Yes. Native iOS and Android apps let agents receive new conversations, view customer profiles, and reply with AI script recommendations on their phones; supervisors on the go can check team service status and step into conversations in emergencies; the cloud syncs in real time, and messages are queued during outages and sent automatically once back online.
The standard edition works out of the box—account activation and channel connection take just 1 hour; AI knowledge base training + smart routing rule customization take 1-2 weeks; multilingual/overseas channels/on-prem models take 2-6 weeks. For a detailed quote, please contact our inquiry hotline at 400-003-2253.
1-on-1 dedicated consultant service to tailor an Instant Messaging solution for you