Built on WeCom to make customer operations more social
Deeply integrate WeCom capabilities to bring customer chats, contacts, groups, and Moments into the CRM. Customer tags, a chat sidebar, customer asset protection, and a broadcast assistant make private-domain operations more professional.
An all-in-one workspace for WeCom private-domain operations
Complete capabilities built around the full business process
Deep integration with the WeCom API turns staff WeChat into a work tool.
Tag customers and view profiles right in the chat sidebar for more precise communication.
Broadcast messages, links, and mini-program cards to tagged audiences in one click.
Customers are auto-transferred when staff leave, and chats are traceable—no asset loss.
All chats are archived for compliance and can be retrieved for regulation/audit needs.
Multi-dimensional analysis of contact counts, group activity, chat frequency, and conversion paths.
Flexibly adapts to different business models
Use WeCom to accumulate customers and operate private-domain traffic—goodbye to personal-WeChat compliance risks.
Associates connect with customers via WeCom; tags + broadcasts boost repurchase.
Segmented community management + broadcast assistant + group activity analysis.
From adding contacts to private-domain conversion—a closed-loop WeCom operation
Add contacts via multi-strategy channel QR codes + red-packet fission, with channel tags applied automatically
Multi-dimensional session/behavior/attribute tags auto-segment audiences for differentiated operations
New-customer SOPs / campaign SOPs auto-push, with personalized scripts for every audience
Reach-engagement-conversion funnel analysis distills winning scripts and materials
Enterprise-grade architecture—secure, stable, and scalable
Integrate the official WeCom chat-archiving API to fully record staff–customer conversations
A three-dimensional system/behavior/manual tag framework with automatic tagging rules
Multiple SOP types—new-customer SOP / group SOP / campaign SOP—with flexible orchestration
WeCom customers and CRM customers connect two-way, with real-time, seamless data sync
Sensitive-word monitoring, violation alerts, and departure handover prevent asset loss
Script recommendations, intelligent Q&A, and auto-summaries multiply staff service efficiency
Real, tangible business value
Chat archiving meets compliance requirements in industries like finance and healthcare.
Customers are bound to the company rather than personal WeChat, so they stay when staff leave.
Broadcast assistant + tags + auto-replies let a single person manage thousands of customers.
Every conversation and conversion has data, making private-domain ROI quantifiable.
Questions you may have
The system is fully built on WeCom's official open APIs (external contact / chat archiving / customer group / SOP API), with no "cracked" or "protocol-based" non-compliant methods; broadcast, contact-adding, and SOP-push frequencies all follow official threshold limits with automatic queuing and throttling—safe, compliant, and free of ban risk.
You need to enable "Chat Content Archiving" in the WeCom admin console (billed separately, priced per staff/year) and configure the key in our system; once staff consent, all conversations with external customers (text/voice/image/file) are automatically archived and searchable, meeting the requirements of highly regulated industries such as finance, insurance, and healthcare.
Yes. After an employee leaves, the WeCom "departure handover" API transfers external contacts and customer groups to a successor in one click, retaining all conversation records, tags, and follow-up notes; the successor inherits with a consistent customer experience (notified that "X is now taking over service"), avoiding customer churn.
Yes. Besides manual tagging, you can auto-tag based on rules such as keywords (e.g., "price," "campaign"), behaviors (clicking links, viewing products), and attributes (source channel, time added); tags can be used for auto-segmentation, SOP triggers, and broadcast filtering to achieve precise operations.
Yes. Standard APIs and Webhooks connect WeCom customers two-way with Hoobang CRM / external CRM / e-commerce order systems; order/payment/membership data is automatically written back to customer profiles, so staff see purchase history right in the chat window for more personalized service.
The standard edition works out of the box—installing the WeCom SCRM app and syncing org structure takes just 1 hour; foundational capabilities such as QR codes + SOPs + broadcasts are immediately available; custom SOP flows and chat-archiving analytics take 1–3 weeks. For a detailed quote, please contact our inquiry hotline at 400-003-2253.
1-on-1 dedicated consultant service to tailor a WeCom SCRM solution for you