An integrated R&D-production-sales-service platform for the small appliance industry
Tailored to the characteristics of the small appliance industry (many SKUs, fast change, diverse channels), it delivers full-chain digitalization from R&D and production to sales and after-sales service. It covers domestic and overseas sales, e-commerce and repair outlets.
Dispatch after-sales tickets on one screen, with spare-part inventory linked and under control
Complete capabilities built around your end-to-end business processes
Manage multiple SKU specs, packaging and versions, and bring new products to market fast.
BOM management, process routing and trial-production workflows, all in one.
Unified management of orders from e-commerce, dealers, KA and overseas channels.
Warranty registration, repair outlets, spare-part management and customer follow-up.
An end-customer membership system with integrated repurchase and referral incentives.
Multi-dimensional sales analysis by channel, product, region and time period.
Flexibly adapts to different business models
Full-chain management of products, channels and service.
Customer order management + R&D collaboration + production scheduling.
Dual domestic and overseas operation, with overseas warehouses and overseas service.
A closed-loop after-sales process from repair request to follow-up
Customers submit repair requests via multiple channels (mini program / phone / website), and agents quickly create tickets
Smart proximity dispatch to a technician, who accepts the job on the App, goes on-site, and records the whole process with photos
Repair parts are scanned out of stock, inventory is auto-deducted, and parts cost is allocated to the ticket
Customer reviews + satisfaction surveys; negative reviews escalate automatically, closing the loop on service improvement
Appliance-industry-grade fine-grained service capabilities
Multi-channel intake + smart dispatch + SLA timing tracking + escalation mechanism
Ticket part requisition → inventory deduction → automatic replenishment alerts, ending part shortages
Integrate smart appliances so faults are auto-reported to the backend, then proactively contact customers for on-site repair
Full-cycle tags for purchase / warranty / repair / repurchase, precisely identifying repurchase and extended-warranty intent
The technician App handles job acceptance / navigation / photos / e-signature / payment in one stop, boosting efficiency by 50%
Multi-dimensional monitoring of response time / on-site timeliness / repair rate / satisfaction, with automatic escalation on overdue
Tangible business value
Standardize the process from new-product R&D to launch, shortening time to market.
Online and offline channels share inventory and orders.
After-sales repair outlets and spare-part management give customers peace of mind.
Sales analytics support decisions on product selection, distribution and pricing.
Questions you may have
It serves small appliance brands, OEM/ODM factories and cross-border small appliance sellers; it covers kitchen appliances (soy milk makers / blenders / rice cookers / air fryers), home appliances (hair dryers / garment steamers), personal care appliances (shavers / electric toothbrushes) and more, and adapts to both domestic and overseas operations.
Yes. It is already integrated with Taobao/Tmall/JD/Pinduoduo/Douyin e-commerce APIs, automatically syncing orders/inventory/after-sales; it also supports two-way integration with ERPs such as Yonyou, Kingdee and SAP, avoiding duplicate data entry. For cross-border scenarios it supports overseas platforms like Amazon/Shopify/Lazada.
Yes. The SaaS edition is subscribed monthly by scale, while the on-premises edition is deployed to the company's own servers or a dedicated cloud. The on-premises edition can integrate IoT smart-appliance fault reporting, connect to your own customer-service system, and supports deep customization of business processes and reports.
It supports a multi-tenant data isolation architecture; permissions are assigned across four tiers — "headquarters – region – store/service outlet – technician"; customer privacy information (phone number/address) is masked by default; operation logs are fully retained; and it has passed MLPS Level 3 and ISO 27001 certification.
Customer side: a WeChat mini program for repair requests/progress tracking/reviews; technician side: native iOS/Android Apps that handle job acceptance/navigation/photos/e-signature/payment in one stop; management side: synchronized approval and monitoring across mobile and PC. Real-time data sync across all three ends delivers a smooth field experience.
The SaaS standard edition can go live in 2-3 weeks (including basic training + data migration); on-premises deployment + IoT integration typically takes 6-12 weeks. For a specific quote, please call our inquiry hotline 400-003-2253; we tailor the plan based on brand scale, SKU count and number of outlets.
Dedicated 1-on-1 advisory service to tailor a Small Appliance Management Platform solution for you