Reach 180+ countries and 2 billion monthly active users—the top channel for reaching overseas trade customers
Deep integration with the WhatsApp Business API lets you send and receive overseas customer messages, broadcast templates, push order notifications, route conversations, and track performance—all inside your ERP. Every conversation is automatically archived to the customer profile, ensuring zero handoff loss when team members leave.
Official WhatsApp Business API integration with enterprise-grade stability
Official Meta WhatsApp Business API with a verified green badge—unlimited messages and ban-free accounts.
Once quote sheets, shipping notifications, holiday greetings, and trade show invitations are approved, broadcast them in one click.
Rich content formats—text, images, video, PDF, catalog cards, interactive buttons, and geolocation.
All reps' WhatsApp numbers are centrally managed—conversations assigned per employee with full visibility for supervisors.
WhatsApp conversations sync in real time to customer profiles, with history permanently retained—zero loss when reps leave.
Per-message sent, delivered, and read statuses are fully visible—follow up with clarity, not guesswork.
Keyword-triggered auto-replies, after-hours greetings, and automatic agent assignment by country or product.
Shipments, payment receipts, and trade show invitations automatically trigger WhatsApp notifications—unifying business and communication.
Multi-dimensional analytics on send volume, delivery rate, reply rate, staff workload, and customer activity.
Flexible adaptation to different business models.
WhatsApp inquiries hit reps' phones in seconds—bypassing email timezone lag to lock in deals first.
WhatsApp leads collected by QR scan at trade shows import into the system for bulk template messaging with catalogs and quotes.
Shipment, in-transit, customs clearance, and delivery milestones auto-push WhatsApp notifications—reassuring customers and reducing complaints.
Launch overdue receivables collection via WhatsApp in one click, with e-statements and payment links attached for faster recovery.
Automatically tag customers by order history and regularly send new product and promotion updates to reactivate dormant accounts.
Customer complaints via WhatsApp auto-generate tickets with real-time progress updates and per-person satisfaction tracking.
Real, tangible business value.
Compared with email's 10%-30% open rate, WhatsApp messages achieve 98% delivery and 70%+ open rates.
Rep personal-account conversations are no longer private—the company owns the complete customer communication dataset.
Official API integration ends the fear of personal accounts getting banned for broadcasts—the verified green badge adds professionalism.
Reps, supervisors, and merchandisers collaborate in the same conversation—handoffs and takeovers are seamless.
1-on-1 dedicated consultant service to tailor a WhatsApp solution for you