An AI-powered multi-channel communication hub—manage every customer message from one workspace
Unified inbox aggregating WhatsApp, email, WeCom, website chat, mini programs, Facebook, Instagram, and more. AI-powered auto-reply, real-time translation, script suggestions, and sentiment detection are ready out of the box, tripling rep productivity and reducing response time from hours to seconds.
LLMs plus enterprise corpora let AI truly understand the business.
Unified inbox aggregating WhatsApp, email, WeCom, website chat, mini programs, FB/IG, and more—handle all conversations from one screen.
Powered by the company knowledge base and LLM-based intent understanding, the bot handles common questions automatically while routing complex issues to humans.
Accumulate top-performing team scripts into a knowledge base, apply them by keyword with one click, and let AI recommend the next line in real time based on context.
Bidirectional translation across 100+ languages—customer messages in English, French, Spanish, or Arabic are all converted to Chinese for reading and reply.
Open a conversation and instantly see the customer's ERP profile—order history, quotes, complaint tickets, and receivables, all at a glance.
AI detects anger, anxiety, and satisfaction—auto-escalating high-risk conversations to supervisors.
Conversations auto-route by product line, customer owner, shift, and workload—less-common-language customers go to matching reps first.
AI auto-extracts conversation highlights—customer intent, action items, and key commitments—generating a follow-up memo in one second.
Multi-dimensional quality checks on first response time, conversation duration, resolution rate, and satisfaction—leaderboards ignite team drive.
Full coverage across pre-sale, in-sale, and after-sale.
Midnight inquiries from overseas customers with no one to answer? An AI bot stands by 24/7, handling Q&A automatically and capturing leads for the rep to follow up in the morning.
Reps don't speak the language? Incoming messages auto-translate to Chinese and replies auto-translate to the customer's native tongue—closing deals without barriers.
When customers ask "Where's my order?", the AI pulls tracking number, current location, and ETA directly from the ERP to reply.
AI detects customer anger in real time and alerts supervisors, ensuring at-risk customers are engaged within 10 minutes to prevent negative reviews and churn.
Script suggestions, customer profiling, and AI advice turn new reps into experts capable of senior-level professional responses.
Spot checks become full-coverage QA as AI scans for sensitive words, unauthorized commitments, and response times—surfacing compliance risks early.
Real, tangible business value.
Bots handle the first touch, humans follow up—first response drops from hours to seconds, transforming the wait experience.
Bots self-serve 80% of common questions so reps focus on the 20% of complex cases—doubling productivity.
Real-time translation in 100+ languages—exporters can expand into less-common-language markets without depending on senior reps.
Every conversation is traceable, analyzable, and scorable—service quality shifts from gut feel to data-driven.
1-on-1 dedicated consultant service to tailor an intelligent communication solution for you