Project Background
The client is a Class III Grade A general hospital that has accumulated over a dozen systems over the years—HIS, LIS, PACS, EMR, finance, OA, and more. Data silos stood tall with closed interfaces: department heads had to ask IT to run scripts just to see their own operational data, and hospital executives relied on manual monthly reports for decisions.
The hospital wanted a unified smart hospital platform—enhancing the patient experience externally, giving management real-time visibility into operations internally, and providing the data foundation for DRG payment reform and EMR grading compliance.
Core Challenges
- Data silos across HIS, LIS, PACS, and other core systems make cross-system analysis difficult
- Delayed data collection pushes average report latency to T+3.
- Opaque patient journeys make wait times anxiety-inducing.
- Leadership decisions rely on manual reports with long turnaround.
Solutions
A three-in-one architecture of data platform, business portal, and BI dashboard, rolled out in three phases over 6 months—data first, then portal, then decision enablement.
Data Middle Platform
ETL integrates 8 core business systems into a unified data model.
Portal Integration
SSO provides one entry point to every business system.
Patient Profile
360-degree view of records, history, imaging, and prescriptions.
BI Dashboard
Dashboards covering operations, clinical quality, research, and finance.
Appointment Booking
Multi-channel appointments via WeChat official account, mini program, and App.
Satisfaction
Auto-push post-visit satisfaction surveys for closed-loop improvement.
Implementation Results
Healthcare industry informatization solution.
Senior healthcare IT consultants with a free PoC trial.
