Project Background
The client is a regional logistics group in East China, serving large manufacturing clients with long-haul transport and urban distribution. Dispatchers used to assign vehicles manually on a whiteboard, with load rates below 60%, and customers frequently complained that shipments had gone "missing in transit."
The group wanted a single TMS platform to digitize order intake, dispatch, in-transit tracking, proof of delivery, and reconciliation—boosting load rates and giving customers real-time shipment visibility.
Core Challenges
- Orders handled mostly on paper and Excel, data entry is error-prone.
- Experience-based dispatching leaves loads underutilized.
- Driver-planned routing drives up fuel consumption.
- Customers can't see progress, so complaints keep coming.
Solutions
A four-in-one TMS architecture combining order center, dispatch engine, in-vehicle GPS, and customer portal. Live in 5 months with all 300 vehicles fully onboarded.
Order Center
Unified ingestion via API, mini programs, and Excel
Smart Scheduling
Order consolidation with vehicle matching and algorithmic recommendations.
Route Optimization
Multi-stop route planning cuts empty miles and fuel.
GPS Tracking
Real-time vehicle location, ETA, and exception alerts.
OCR Documents
OCR-scan delivery receipts for automatic inbound entry.
Customer Tracking
Customers track logistics in real time via order number.
Implementation Results
Logistics and supply chain digitalization solution.
Deploy TMS / WMS / OMS modules as needed
