Project Background
The client is a Chinese fast-food chain in the Yangtze River Delta, with 30+ directly-operated stores and a central kitchen. Expansion had outpaced management capacity: handwritten order tickets led to frequent errors, weekly central kitchen reconciliation overwhelmed the finance team, and inconsistent loyalty systems across stores left customers with a fragmented experience.
The brand wanted a restaurant chain management system linking central kitchen, stores, and customers—laying a digital foundation for scaling to hundreds of locations.
Core Challenges
- Handwritten in-store ordering is slow and error-prone.
- Chaotic central-kitchen ordering sheets drive high ingredient waste.
- Fragmented membership fractures cross-store benefits.
- Multiple food-delivery accounts are hard to manage centrally.
Solutions
Build a three-tier digital loop from central kitchen to stores to customers—every ingredient traceable, every customer profiled.
Smart Ordering
Scan-to-order with kitchen printing eliminates handwritten tickets.
Central Kitchen
Production planning, delivery scheduling, and batch traceability.
Supply Chain
Unified procurement, e-signature receipt, and smart reconciliation.
Raw Material Management
Daily stocktakes, waste analysis, and expiry alerts.
Membership System
Cross-store stored value, points, tiers, and benefits.
Food Delivery Integration
Aggregated order printing for Meituan and Ele.me.
Implementation Results
F&B chain digitalization solution.
An architecture that scales from 5 stores to 500.
